At Alotrop, we offer secure and convenient payment options to make your shopping experience smooth, reliable, and protected. This policy outlines the accepted payment methods, processing procedures, and how we handle payment-related issues.
1. Accepted Payment Methods
We currently accept the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover Card
- Diners Club
- JCB
- PayPal
All transactions are processed securely. Alotrop does not store full credit card numbers or sensitive financial data on our servers.
2. Payment Processing
All orders must be paid in full and authorized before they are confirmed and shipped.
You will receive an order confirmation email once your payment has been successfully processed.
All prices and charges are billed in U.S. Dollars (USD), unless stated otherwise.
3. Security Measures
To protect your financial information, our website uses Secure Sockets Layer (SSL) encryption.
Payments made through third-party processors such as PayPal are subject to their respective privacy and security policies.
4. Promotional and Discount Codes
Promotional codes must be entered during checkout to be applied to your order.
Only one discount code can be used per order.
Discount codes cannot be applied to past purchases or after the order is submitted.
5. Payment Issues
If you experience issues with completing a payment:
- Double-check your card details or PayPal account information
- Make sure your billing address matches the one on file with your payment provider
- Contact your bank or payment provider to resolve potential blocks or authorization issues
If you still need help, please contact our customer support team at support@alotrop.com.
6. Fraud Prevention
To protect our customers and business, we may require additional verification for certain transactions.
This may include a request for identification or payment confirmation.
Orders flagged as potentially fraudulent may be canceled without notice. In such cases, any charges will be fully refunded to the original payment method.
7. Contact Information
If you have any questions about payments or need support, please reach out to us:
Email: support@alotrop.com