At Alotrop, we understand that plans can change. We aim to provide a fair and transparent cancellation process to support your needs.
1. How to Cancel an Order
To request an order cancellation:
- Contact our customer service team at [email protected] as soon as possible.
- Include your order number and a brief reason for cancellation to help us process your request quickly.
2. Cancellation Eligibility
- Before Shipment: If your order has not yet been shipped, we will do our best to cancel it and issue a full refund to your original payment method.
- After Shipment: If the order has already been shipped, cancellation is no longer possible. However, you may initiate a return after receiving the item in accordance with our Return & Refund Policy.
3. Refund Process for Canceled Orders
- Approved cancellations will be refunded to the original payment method.
- Refunds are typically processed within 3–5 business days, depending on your bank or payment provider.
4. Order Cancellation by Alotrop
We reserve the right to cancel orders in the following situations:
- Suspected fraudulent or unauthorized activity
- Incorrect product pricing or listing errors
- Product stock unavailability
- Shipping restrictions or delivery limitations
In such cases, you will be notified promptly, and a full refund will be issued.
5. Pricing Policy
- We do not offer post-order price adjustments or retroactive discounts.
- For any pricing-related questions, please reach out to [email protected] before placing your order.
6. Need Assistance?
If you have questions about canceling your order or any other concerns, please contact us at:
Email: [email protected]
We’re here to help ensure your experience with Alotrop is smooth and satisfactory.