At Alotrop, we provide secure and flexible payment options to give you a smooth and reliable checkout experience. This policy explains which payment methods we accept, how we process transactions, and how we handle payment-related issues.
1. What Payment Methods We Accept
You can pay for your order using:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
All payments are securely processed, and we do not store full credit card numbers or sensitive financial details on our servers.
2. Payment Processing
To confirm your order:
- Full payment must be authorized at checkout
- Once your payment goes through, you’ll receive an order confirmation email
- Unless otherwise noted, all prices are charged in U.S. Dollars (USD)
3. How We Keep Payments Secure
We use SSL encryption to protect your payment data during checkout.
If you pay through a third-party processor (like PayPal), their privacy and security policies will also apply.
4. Using Promo or Discount Codes
Want to apply a discount? Here’s how:
- Enter the code at checkout before completing your purchase
- Only one promo code can be used per order
- Discounts can’t be applied retroactively to past purchases
5. Troubleshooting Payment Issues
Having trouble completing your payment? Try the following:
- Double-check your card number and expiration date
- Make sure your billing address matches your bank records
- Contact your bank or PayPal to resolve authorization issues
Still need help? Email us at support@alotrop.com, and we’ll assist you right away.
6. How We Prevent Fraud
To keep our platform secure:
- We may request identity or payment verification for certain orders
- If an order is flagged as suspicious, it may be canceled without notice
- In such cases, we will fully refund the charge to the original payment method
7. Need Help?
For questions about payments, promo codes, or billing issues, contact us:
Email: support@alotrop.com
We’re here to ensure your payment experience is smooth and secure.