Website: https://alotrop.com
Email: support@alotrop.com
1. Where do you ship from?
We ship from multiple fulfillment centers located in the United States and selected international locations. The shipping origin depends on product availability and your delivery address.
2. How long does shipping take?
Shipping times vary based on your location:
- United States: 3 to 6 business days after processing
- International: 7 to 21 business days after processing
Please allow 1 to 3 business days for order processing before shipment.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery through the carrier’s tracking website.
4. What payment methods do you accept?
We accept the following payment options:
- Visa, MasterCard, American Express, Discover
- Diners Club, JCB
- PayPal
All payments are processed securely in U.S. Dollars (USD).
5. Can I cancel or change my order?
You may cancel your order if it has not yet shipped by emailing us at support@alotrop.com.
Once an order has been shipped, cancellations are no longer possible. However, you may return the item after it is delivered according to our Returns & Refunds Policy.
6. How do I return an item?
Returns are accepted within 28 days of receiving your order. Items must be unused, in their original condition, and include original packaging. For complete instructions, please see our Returns & Refunds Policy.
7. When will I receive my refund?
After we receive and inspect your returned item, approved refunds are issued to your original payment method within 4 to 9 business days.
8. What if I received a damaged or incorrect item?
If your order arrives damaged, defective, or incomplete, please contact us at support@alotrop.com within 28 business days. We will arrange a replacement or issue a refund at no additional cost.
9. Are there any items that cannot be returned or canceled?
Yes. The following items are non-returnable and non-cancelable:
- Items marked as Final Sale
- Customized or personalized products
- Items showing signs of use, wear, or damage not caused during shipping
10. Do you offer exchanges?
We do not offer direct exchanges at this time. If you wish to receive a different item, please return the original and place a new order separately.