Website: https://alotrop.com
Email: support@alotrop.com
We’ve compiled answers to the most common questions about shopping with Alotrop. From shipping and payments to returns and cancellations—here’s everything you need to know.
1. Where do you ship from?
We ship from fulfillment centers in the United States and selected international warehouses. The shipping origin depends on your delivery address and product availability.
2. How long does shipping take?
Shipping times vary by location:
- United States: 3–6 business days after your order is processed
- International: 7–21 business days after processing
Additionally, please allow 1–3 business days for order processing before shipment.
3. How can I track my order?
As soon as your order ships, we’ll send you an email with a tracking number. You can use it to track your delivery on the carrier’s official website.
4. What payment methods do you accept?
We currently accept secure payments via:
- Visa, MasterCard, American Express, Discover
- Diners Club, JCB
- PayPal
All payments are processed in U.S. Dollars (USD). We do not store your full credit card information.
5. Can I cancel or change my order?
Yes—if your order has not shipped yet, you may cancel it. Just email us at support@alotrop.com with your order number.
However, once your order has shipped, cancellations are no longer possible. You may still return the item according to our Returns & Refunds Policy.
6. How do I return an item?
To return an item, make sure that:
- It’s unused and in original condition
- All packaging and tags are intact
Returns must be requested within 28 days of receiving your order.
For full instructions, please visit our Returns & Refunds Policy.
7. When will I get my refund?
Once we receive and inspect your return, we will:
- Notify you by email
- Approve and issue your refund within 4–9 business days
The refund will go back to your original payment method.
8. What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please:
- Contact us within 28 days of receiving it
- Include a photo if possible
Once we confirm the issue, we will send a replacement or full refund at no extra cost.
9. Are any items non-returnable or non-cancelable?
Yes. We do not accept cancellations or returns for:
- Final Sale items
- Personalized or custom-made products
- Items that show wear or damage not caused during shipping
10. Do you offer exchanges?
We currently do not offer direct exchanges.
Instead, you can return your item and place a new order for the one you want.