Here are answers to some of the most common questions our customers ask. If you don’t see your question listed, feel free to contact us at 📧 support@alotrop.com — we’re happy to help!
1. What payment methods do you accept?
We accept all major credit and debit cards, including:
- Visa
- MasterCard
- American Express
- JCB
- Diners Club
- Discover
We also accept PayPal. All transactions are securely processed using SSL encryption.
2. Can I cancel or change my order after placing it?
Yes — if your order has not yet been processed or shipped, you may:
- Cancel the order
- Update the shipping address
- Modify item quantities
Please contact us as soon as possible at 📧 support@alotrop.com.
If your order has already shipped, you’ll need to wait for delivery and follow our Return & Refund Policy instead.
3. What is your return policy?
You can return most items within 28 days of receipt, provided they are:
- In original condition
- In original packaging
- Not personalized or clearance items
Returns are easy! Just contact us at 📧 support@alotrop.com with your order number to get started.
4. Do you offer exchanges?
We do not currently offer direct exchanges. If you want a different item:
- Return the original item
- Place a new order for the replacement
5. How long does it take to get a refund?
Once we receive and inspect your return, refunds are typically issued within 5–10 business days to your original payment method. Timing may vary based on your bank or payment provider.
6. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand international shipping in the near future.
7. How much does shipping cost?
We offer flat-rate shipping across the U.S. for $9.99 per order.
If your order qualified for free shipping, and is later returned, the original $9.99 shipping fee will be deducted from your refund.
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number to track your package in real time.
Didn’t receive a tracking number? Contact 📧 support@alotrop.com.
9. What should I do if my order arrives damaged or defective?
We’re here to help! Please contact us within 28 days of receiving the item and include:
- Your order number
- Photos of the damaged item and packaging
We’ll offer either a replacement (if available) or a full refund, including shipping.
10. Is my personal and payment information secure?
Yes. We use SSL (Secure Socket Layer) encryption and PCI-compliant payment gateways to ensure your information is safe. Alotrop does not store your full payment details.
Still have questions?
📧 Email us: support@alotrop.com