Placing an Order
1. How do I place an order?
Add your desired items to the cart and proceed to checkout. Enter your shipping and payment information to complete your purchase.
2. Do I need an account to place an order?
No, creating an account is optional. However, it allows you to track your order and view your order history.
3. Can I change or cancel my order after placing it?
Yes, as long as the order has not been shipped. Please contact us as soon as possible.
4. How do I apply a promotional code or gift card?
Enter your code at checkout and click “Apply” to update your total.
Shipping
1. Where do you ship to?
We currently ship within the United States only.
2. How long does order processing take?
Orders are processed within 2–3 business days.
3. What are the shipping options and rates?
We offer standard shipping within the U.S. at a flat rate of $9.75.
4. How long does delivery take?
Shipping typically takes 3–7 business days after processing.
Returns & Refunds
1. What is your return policy?
Returns are accepted within 28 days of delivery, provided items are unused, in original condition and packaging.
2. How do I request a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions.
3. How long do refunds take?
Refunds are processed within 3–5 business days after we receive the returned item.
4. Do you provide return shipping labels?
No, customers are responsible for return shipping costs. Return labels are not provided.
Canceling an Order
1. Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped.
2. What happens if an item is out of stock?
You will be notified immediately and given the option to cancel or modify your order.
Payment
1. What payment methods are accepted?
We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover, and PayPal.
2. Is my payment information secure?
Yes, all transactions are secured using industry-standard SSL encryption.
3. Can I apply discounts after placing an order?
No, all discounts and promotional codes must be applied during checkout.
Still have questions?
Contact us at: [email protected]