Alotrop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.
By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. This may include:
- Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via third-party gateways)
- Usage Information:
- IP address
- Browser type and device
- Browsing activity (e.g., product views, purchases)
- Cookies and similar technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process orders and provide shipping and delivery
- To communicate with you about your orders and support inquiries
- To personalize your experience and recommend relevant products
- To send promotional emails and marketing (only if you opt in)
- To analyze and improve our website functionality and customer experience
- To detect and prevent fraud and unauthorized activity
3. Sharing Your Information
We only share your data under the following circumstances:
- With trusted service providers who help us process payments, fulfill orders, host infrastructure, or send communications — all under strict confidentiality agreements
- When required by law enforcement or legal obligation
- With your explicit consent for other specific purposes
❌ We do not sell or rent your personal information to third parties for their marketing purposes.
4. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of your data (data portability)
To make any changes, please contact us at 📧 support@alotrop.com.
If you reside in jurisdictions such as the European Union or California, additional rights may apply under the GDPR or CCPA, respectively.
5. Data Security
We implement appropriate technical and organizational safeguards to protect your data:
- SSL encryption for all sensitive data transmissions
- Secure hosting and firewall protections
- Access to personal data is restricted to authorized personnel only
⚠️ Despite our efforts, no system can be 100% secure. Please use strong passwords and notify us immediately of any suspicious activity.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience. These cookies help:
- Remember your preferences
- Track site usage and performance
- Support personalization and targeted offers
You can manage cookies via your browser settings. Disabling cookies may affect site functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If any material changes are made, we will notify you via:
- Email (if you’ve provided one)
- A notice on our website
Continued use of the website after updates indicates your acceptance of the changes.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to:
Email: support@alotrop.com