This Privacy Policy outlines how Alotrop collects, uses, shares, and protects your personal information when you visit our website or use our services. By using our website, you agree to the practices described below.
1. Information We Collect
We collect limited personal and technical information necessary to operate and improve our services:
Personal Information:
- Name, email address, shipping and billing addresses, phone number, and payment details.
Technical/Browsing Information:
- IP address, browser type, device type, operating system, and your activity on our website (e.g., pages visited, time spent).
Transaction Information:
- Purchase details, order history, and payment method (handled securely via third-party processors).
We collect this data to facilitate order processing, enhance your experience, and improve our services.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process payments, fulfill orders, and manage deliveries.
- Customer Support: To respond to inquiries, returns, or other service-related issues.
- Marketing (Optional): To send promotional emails and special offers (only with your consent – you can unsubscribe at any time).
- Website Analytics: To understand how users interact with our site and improve performance.
3. Information Sharing
Your personal information may be shared only with trusted third-party providers for essential business operations, such as:
- Payment processing (e.g., Stripe, PayPal)
- Order fulfillment and shipping
- Customer service platforms
We do not sell your personal data to any third parties for advertising or other purposes.
4. Legal Disclosures
We may disclose your information when required by law, such as in response to legal requests, court orders, or to protect the rights, safety, and integrity of Alotrop and our users.
5. Your Rights & Choices
You have the right to:
- Access or update your personal data
- Request deletion of your personal information
- Opt out of marketing communications at any time via the unsubscribe link
- Manage cookies by adjusting your browser settings
To exercise any of these rights, contact us at [email protected].
6. Data Security
We take reasonable technical and organizational measures to protect your personal information, including:
- SSL encryption for data transmission
- Access controls to limit who can access personal data internally
While we strive to safeguard your data, no system is 100% secure. We recommend using strong passwords and avoiding sharing sensitive information over public networks.
7. Cookies Policy
Our website uses cookies to:
- Remember your preferences
- Track website usage
- Improve content and services
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
- Changes will be posted on this page with a revised “Effective Date.”
- Significant changes may be communicated via email or on-site notifications.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Email: [email protected]