At Alotrop, your satisfaction is important to us. If you’re not completely satisfied with your purchase, you may return eligible items within 28 days of receipt for a refund.
1. How to Initiate a Return
To request a return:
- Contact us at [email protected] within 28 days of receiving your order.
- Include your order number, reason for return, and any relevant details to help us process your request efficiently.
- After approval, you may return the item using your preferred shipping method. Please note that return shipping costs are the customer’s responsibility.
2. Return Conditions
To qualify for a return:
- Items must be in original, unused condition, including all original packaging, tags, and accessories.
- Items must be securely packaged to avoid damage in transit.
⚠️ We are not liable for items damaged during return shipping. We recommend using a trackable and insured shipping method.
3. Refund Process
- Once we receive and inspect the returned item, we will issue a refund to your original payment method.
- Please allow 3–5 business days for the refund to reflect, depending on your payment provider.
- No restocking fee will be charged for returned items in acceptable condition.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Personalized or custom-made items
- Final sale or clearance items (marked as non-returnable)
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us at [email protected] immediately upon delivery.
- We may request photos of the damaged item.
- If a replacement is not available, we will issue a full refund, including original shipping fees.
6. Exchanges
We do not currently offer direct exchanges.
- If you would like a different item, please return the original item for a refund and place a new order separately.
7. Shipping Fees & Refunds
- Return shipping is the customer’s responsibility unless the return is due to a damaged or defective item.
- Standard shipping fees are non-refundable, unless the return is related to an error on our part.
- If your order qualified for free shipping, no deduction will be made from your refund for that reason.
8. Questions or Assistance
If you have any questions or concerns about returns or refunds, please contact our customer service team:
Email: [email protected]